What is Otto?
Otto is a procedural AI agent designed to revolutionize customer support by automating complex interactions. Unlike traditional chatbots, Otto doesn’t rely on rigid decision trees or workflows. Instead, it learns from your company’s knowledge base and previous support chats, absorbing your collective wisdom to deliver personalized, human-like responses. With a 98% customer satisfaction (CSAT) rate and a 52% resolution rate, Otto is trusted by customer-obsessed innovators to handle everything from lost cards to flight changes and delivery issues.
Otto Features
- Procedure-Following AI: Otto reads and synthesizes plain language guidance, handling complex queries with ease.
- Continuous Learning: It learns from your knowledge base and past chats, getting smarter over time.
- Automatic Issue Categorization: Otto identifies and prioritizes customer issues without manual intervention.
- Seamless Integration: Works on your existing support platform—no need for risky replatforming.
- Human-Like Conversations: Responds naturally and sensitively, making interactions feel personal.
- Pre-Deployment Testing: Test everything end-to-end in a web app before going live.
- SOC 2 Certified & GDPR Ready: Ensures secure and compliant data handling.
Otto Use Cases
- Customer Support Teams: Automate up to 80% of handling time, freeing agents for more complex tasks.
- E-commerce Businesses: Handle delivery issues, refund requests, and order tracking seamlessly.
- Travel Companies: Manage flight changes, cancellations, and booking inquiries efficiently.
- Financial Institutions: Address lost card reports, fraud alerts, and account queries with precision.
- Regulated Industries: Ensure compliance while automating repetitive tasks like policy reviews and data checks.
Example: A customer reports a lost card. Otto not only guides them through the process of blocking the card but also initiates a replacement request, all while maintaining a conversational tone that feels human.
Conclusion
Otto is more than just an AI tool—it’s your best customer support hire. With its ability to handle complex queries, learn continuously, and deliver human-like interactions, Otto ensures impressed customers and happy end-users. Whether you’re in e-commerce, travel, or finance, Otto’s seamless integration and enterprise-ready features make it a game-changer. Ready to transform your customer support? Otto is here to make exceptional service the norm.
