What is BigPanda?
BigPanda is an AI-powered IT operations platform designed to help teams manage incidents and improve service reliability. By leveraging advanced AI, it transforms chaotic IT alerts into actionable insights, enabling teams to resolve issues faster and more efficiently. According to EMA Research, AIOps tools like BigPanda save at least 10-20 minutes per incident, making it a game-changer for IT operations teams.
BigPanda Features
- Ops Centric AI: Delivers purpose-built insights that adapt in real-time, helping teams accelerate manual workflows.
- Unified Analytics: Enables data-driven collaboration between NOC, Incident Management, and Observability teams to reduce repeat incidents.
- AI-powered Event Management: Detects and triages incidents proactively by transforming noise into relevant insights.
- ServiceNow Integration: Automates and accelerates triage and investigation workflows directly within ServiceNow.
- Unified Data Fabric: Correlates alerts across applications and enriches them with context for faster detection.
BigPanda Usecases
- IT Operations Teams: Use BigPanda to cut through alert noise and focus on resolving critical issues faster.
- DevOps and SREs: Automate incident workflows and improve service availability with real-time insights.
- Large Enterprises: Manage complex IT infrastructures across multiple locations with ease.
- Telecommunication Firms: Ensure service reliability and uptime for critical infrastructure during peak demand.
- Healthcare Providers: Maintain operational continuity of critical health IT systems, ensuring patient care isn’t disrupted.
Conclusion
BigPanda is a powerful AI-driven tool that transforms how IT teams manage incidents and improve operational efficiency. With features like Ops Centric AI, Unified Analytics, and seamless integrations with platforms like ServiceNow, it’s no wonder global enterprises trust BigPanda to keep their digital world running smoothly. Whether you’re drowning in alerts or looking to streamline workflows, BigPanda is the solution that helps you work smarter, not harder.
