What is it?
Airobi is an advanced AI copilot tailored for Trengo, a customer service platform. Its purpose is to enhance how support agents manage and resolve customer inquiries by automating more than 60% of tickets processed through Trengo.
Airobi Features
This product boasts a range of innovative features designed to improve customer service efficiency and quality.
Feature 1: AI-Powered Ticket Automation
Airobi automates over 60% of customer service tickets on the Trengo platform, allowing agents to concentrate on more challenging inquiries, thereby streamlining the support process and enhancing productivity.
Feature 2: Email Reply Automation
The tool generates email responses that draw from historical interaction data, ensuring that replies are accurate and contextually appropriate, which leads to improved customer satisfaction.
Feature 3: Context-Based Auto Suggestions
Airobi offers real-time suggestions to agents based on the context of customer interactions, facilitating faster and more effective responses which ultimately results in a better customer experience.
Feature 4: Pay-Per-Use Pricing
This feature allows organizations to only pay for the specific functionalities they utilize and the number of tickets processed, making it suitable for businesses of various sizes without demanding significant upfront investments.
Airobi FAQ
How does Airobi enhance customer support?
Airobi enhances customer support by automating routine tasks, enabling agents to engage more deeply with complex inquiries, thus boosting overall efficiency and allowing for superior service delivery.
Who can benefit the most from using Airobi?
Customer support teams that manage large volumes of inquiries can significantly benefit from Airobi, as it allows them to optimize their workload and focus on high-priority interactions.
Is there a subscription fee for using Airobi?
No, Airobi eliminates the need for subscription fees, offering flexibility and cost efficiency with its pay-per-use model, making it accessible to a wide range of businesses.
What kind of businesses can utilize Airobi effectively?
Airobi is well-suited for both small startups and large enterprises, providing tools that empower any customer service agent to become proficient with AI-driven solutions.
Conclusion
In summary, Airobi is a groundbreaking AI tool designed to transform customer service functions through automation and enhanced agent support. It is particularly beneficial for teams dealing with substantial inquiry volumes but may not suit businesses with minimal customer service demands.
