What is Loris?
Loris is a cutting-edge AI platform designed to transform customer service conversations into actionable insights. By analyzing millions of interactions across channels like calls, chats, and emails, Loris helps businesses understand why customers are reaching out, how agents are responding, and how satisfied customers are with the experience. With over 5 years of development and battle-tested across hundreds of millions of conversations, Loris delivers smarter, faster, and better customer experiences.
Loris Features
- Omnichannel Integration: Connects seamlessly with all your customer interaction channels, from emails to chats and calls.
- AI-Powered Analysis: Proprietary AI models analyze conversations to identify root causes of issues and predict customer satisfaction scores.
- Real-Time Insights: Provides instant alerts and actionable insights without lengthy analysis, helping teams make quick decisions.
- Agent Performance Tracking: Monitors agent responses and highlights areas for improvement to boost efficiency.
- Sentiment Detection: Detects customer emotions to help agents tailor their responses for better outcomes.
- NPS Survey Integration: Tracks Net Promoter Scores to measure customer loyalty and satisfaction.
- Speech Analytics: Analyzes spoken conversations to uncover hidden trends and insights.
Loris Use Cases
- Customer Insights: Understand why customers are contacting you and how to improve their experience. For example, a telecom company can use Loris to identify common complaints about billing issues.
- Quality Assurance: Monitor agent performance and ensure consistent service quality. A retail brand might use Loris to track how often agents resolve issues on the first call.
- Agent Co-Pilot: Provide real-time guidance to agents during conversations, helping them respond more effectively. Imagine a financial services agent getting live suggestions to handle a complex loan inquiry.
- Industry-Specific Solutions: Tailored for industries like Fintech, Retail, Telecom, and BPOs. For instance, a Fintech company can use Loris to resolve payment disputes faster.
- Customer-Obsessed Brands: Boost brand loyalty by analyzing interactions and improving operational efficiency. An eCommerce platform might use Loris to reduce cart abandonment rates.
Conclusion
Loris is a game-changer for businesses looking to turn customer conversations into actionable intelligence. With its advanced AI models, omnichannel integration, and real-time insights, Loris helps teams improve quality, efficiency, and customer satisfaction. Whether you’re in Fintech, Retail, or Telecom, Loris delivers the tools you need to stay ahead of customer issues and create exceptional experiences. Ready to transform your customer service? Loris is here to help.
