If you are looking for alternatives to Freshdesk, you're in the right place! On this page, I will share the best alternatives to Freshdesk, including free alternatives to Freshdesk, affordable alternatives to Freshdesk, and paid alternatives to Freshdesk.
What is Freshdesk - Omnichannel Support AI?
Freshdesk is a renowned customer support platform favored by over 60,000 enterprises, crafted to enhance support interactions without escalating expenses.
To learn more, visit their AI tool's official website.
Best Alternatives for Freshdesk
Here are the top 10 alternatives to Freshdesk. These are strong competitors of Freshdesk.
247.AI
[24]7.AI is an AI-powered customer experience (CX) platform designed to transform how businesses interact with their customers. It’s a one-stop solution for managing customer journeys, from the first touchpoint to building long-term loyalty. With over two decades of expertise, [24]7.AI combines artificial intelligence and <a href="https://aitoolsmarketer.com/ai-tool/supermanage-ai/" title="Supermanage AI – AI Team Management Insights" data-wpil-monitor-id="96">human insights to deliver personalized</a>, automated, and contextual support across multiple channels. Think of it as your digital customer service superhero, helping you acquire, nurture, and retAIn customers seamlessly.
Chatfuel AI
Chatfuel is an AI-powered platform designed to supercharge your business communication on messaging apps like WhatsApp, Instagram, and Facebook. Think of it as your 24/7 virtual assistant that handles customer interactions, drives sales, and boosts engagement—all while you focus on growing your business. With features like automated responses, lead generation, and personalized messaging, Chatfuel is the ultimate tool for businesses looking to scale efficiently.
Duckie
Duckie is an AI-powered support assistant designed to revolutionize how technical customer support teams handle queries. By integrating seamlessly with platforms like Slack, Zendesk, and Microsoft Teams, Duckie acts as a copilot for support agents, providing instant, accurate responses to customer issues. It’s built to reduce resolution times, improve customer satisfaction, and empower support teams with tools like log investigation, auto-updates, and reminders. Think of it as your team’s memory bank, always ready to pull up past solutions and insights to tackle new problems.
Wizr.AI
Wizr AI is a cutting-edge AI-powered platform designed to revolutionize customer support. By leveraging Generative AI, it transforms customer interactions into actionable insights, helping businesses predict and prevent escalations, enhance agent productivity, and deliver lightning-fast resolutions. Trusted by Fortune 500 companies and startups alike, Wizr AI integrates seamlessly with existing systems to turn ticketing data into intelligent automation and real-time alerts. Think of it as your customer support superhero—always one step ahead to ensure exceptional experiences.
Yuma
Yuma is an AI-powered customer service automation tool designed specifically for e-commerce businesses, particularly those using Shopify. It leverages advanced AI to handle customer inquiries, manage orders, and address feedback autonomously. With a focus on improving efficiency and customer satisfaction, Yuma helps businesses scale their support operations without the need for additional hiring. In fact, Yuma has been shown to automate over 40% of support tickets for large Shopify businesses, making it a game-changer for customer service teams.
CustomGPT.AI
CustomGPT.AI is a cutting-edge AI tool designed to transform customer service by creating custom AI agents that can handle up to 93% of customer inquiries instantly and accurately. Trusted by thousands of organizations worldwide, it’s a no-code platform that integrates seamlessly with your existing systems, allowing you to upload, customize, and deploy AI agents in minutes. Whether you're in e-commerce, healthcare, or manufacturing, CustomGPT.AI helps you cut costs, improve efficiency, and deliver exceptional customer experiences.
Webbotify
Webbotify is an AI-powered chatbot designed to transform how businesses handle customer support. TrAIned specifically on your website, it can instantly reduce up to 80% of your customer inquiries, saving time and costs while boosting engagement. With just 3 clicks and less than 5 minutes, you can deploy a chatbot that feels like a natural extension of your team. Think of it as your 24/7 customer support assistant, ready to tackle questions, capture leads, and keep your customers happy.
Squirrly SEO
AISQ is a cutting-edge AI-powered marketing and SEO platform designed to transform your digital presence. Created by Squirrly Limited, it’s a one-stop solution for entrepreneurs, small businesses, and marketers looking to dominate the online space. With over 700,000 leads generated, 23,000 B2B pAId clients, and $4.7 million in sales, AISQ is a proven game-changer. Whether you need SEO optimization, social media scheduling, or competitive insights, AISQ delivers results in just 48 hours.
Sierra
Sierra is a cutting-edge conversational AI platform designed to revolutionize customer interactions. Think of it as your 24/7 digital customer service agent that speaks your brand’s language—literally. It’s not just about answering questions; it’s about creating meaningful, empathetic conversations that solve problems, update subscriptions, or even manage deliveries. With Sierra, businesses can deliver personalized, real-time support that feels human, all while continuously improving through analytics and adaptive learning.
Espressive
Espressive is a cutting-edge AI automation tool designed to transform how enterprises handle internal support. At its core is Barista, an AI-powered virtual agent that redefines employee self-help by delivering solutions faster and more accurately than traditional methods. With features like intent-less architecture and predictive multi-turn experiences, Espressive is built to elevate productivity, reduce costs, and streamline support across IT, HR, and facilities management. It’s no wonder Espressive boasts a 55-64% resolution rate and achieves ROI on day one.
Chatra
Chatra is a dynamic customer communication platform that has recently merged with Brevo, a comprehensive marketing and CRM solution. It is trusted by over 45,000 businesses and online retAIlers, focusing on real-time engagement with site visitors and providing a range of features that extend beyond basic chat capabilities.
Conclusion
In this article, we have summarized the best alternatives to Freshdesk. The listed alternatives that are currently the best options for Freshdesk.